Frequently asked questions
+ What are your production lead-times?
We work off +/- 30 days production and +/-30 days ocean freight OR +/-7 days air freight.
+ Is transport included in your prices?
No. The cost to get your order to you depending on several factors including: how many mats or towels you order, whether you choose ocean or air freight, where you're based. We will provide a transport quote for you.
+ Is customs tax, VAT or duties included in your prices?
No. The various duties, taxes or VAT applied by your specific country are not included in our prices.
+ How will my mats or towels get to me?
We have partnered with a fantastic freight company who will make sure that your beautiful new products are delivered straight to your doorstep by ocean or air freight.
+ What if I've never imported before?
Not to worry, our freight partners will guide you through the process.
+ What if my own freight team can transport my products for cheaper?
Our freight partners are in a strong position to offer competitive transport pricing. If your own freight team is able to beat their pricing, we'll very happily request a price match.